Terms and Conditions - Bayswater Carpet Cleaners

Welcome to Bayswater Carpet Cleaners. By using our services, you agree to the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

Service Agreement

Our services are provided under the following conditions:

Booking Confirmation: Services are confirmed upon receipt of payment and scheduling confirmation.
Service Scope: We deliver carpet cleaning services as described in our service menu. Any additional services requested will incur extra charges.
Access to Property: Clients must provide access to the property at the scheduled time. Failure to do so may result in additional charges.

Payment Terms

All payments must be made as per the following terms:

Pricing: Prices are determined based on the size, type, and condition of the carpet.
Payment Methods: We accept cash, credit/debit cards, and bank transfers. Payment is due upon completion of the service.
Refund Policy: In case of dissatisfaction, clients must notify us within 24 hours for any refunds or re-cleaning requests.

Cancellation Policy

We understand that plans can change. Our cancellation terms are as follows:

Notice Period: Cancellations must be made at least 24 hours prior to the scheduled service time.
Cancellation Fees: Cancellations made within 24 hours of the appointment may incur a cancellation fee of up to 20% of the service cost.

Liability and Insurance

We prioritize the safety and care of your property. Our liability terms include:

Damage to Property: While we take utmost care, we are not liable for pre-existing damages. Any accidental damage during cleaning will be addressed promptly.
Insurance Coverage: We carry liability insurance to cover any unforeseen incidents during service delivery.

Customer Responsibilities

To ensure a smooth service experience, customers are expected to:

Preparation: Remove valuable or fragile items from the cleaning area.
Access Points: Ensure doors and windows are accessible for our team.
Feedback: Provide timely feedback to help us improve our services.

Service Guarantees

We are committed to delivering quality services. Our guarantees include:

Cleaning Quality: We guarantee satisfaction with the cleanliness of your carpets. If not satisfied, we will re-clean at no additional cost.
Timeliness: We strive to complete our services within the agreed timeframe. Delays will be communicated promptly.

Privacy Policy

Your privacy is important to us. Our privacy practices include:

Data Collection: We collect necessary information to provide our services effectively.
Data Usage: Personal information is used solely for service delivery and will not be shared with third parties without consent.
Data Security: We implement appropriate security measures to protect your information.

Amendments to Terms

We reserve the right to update these terms and conditions. Any changes will be communicated to our clients through appropriate channels.

Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which Bayswater Carpet Cleaners operates. Any disputes arising from these terms will be resolved in the appropriate courts.

Acceptance of Terms

By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.