Privacy Policy

Welcome to Bayswater Carpet Cleaners. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Introduction

At Bayswater Carpet Cleaners, we are committed to protecting your personal information and your right to privacy. This policy explains our practices regarding the collection and use of your information through our services.

2. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, phone number, and mailing address.
Payment Information: Credit card details and billing information.
Service Details: Information related to carpet cleaning services you have requested.
Technical Data: IP address, browser type, and operating system.
Usage Data: Interaction with our website, such as pages visited and time spent.

3. How We Use Your Information

We use the collected information for various purposes, including:

To Provide Services: Processing service requests and delivering the requested carpet cleaning services.
Improving Customer Service: Enhancing our services based on your feedback and interactions.
Personalization: Customizing your experience on our website.
Processing Payments: Handling transactions securely.
Marketing and Promotions: Sending newsletters and promotional materials, with your consent.
Legal Obligations: Complying with applicable laws and regulations.

4. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and we utilize encryption to protect sensitive information during transmission.

Access Control: Only authorized personnel have access to your personal data.

Regular Audits: We perform regular audits to ensure the security of your information.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Use of Cookies

Cookies are small data files placed on your device to enhance your browsing experience. We use cookies to:

Understand and save your preferences for future visits.
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

7. Your Rights

You have the right to:

Access: Request a copy of the information we hold about you.
Correction: Ask us to correct any information you believe is inaccurate or complete information you believe is incomplete.
Deletion: Request that we delete your personal information, under certain conditions.
Objection: Object to our processing of your personal information, under certain conditions.
Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By using our services, you consent to the transfer of your information to these locations.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.

12. Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms.